FAQ

General

HELP! I have an urgent order!
We can usually accomodate your order depending on what you need and when. We can ship in stock items via same day shipping and have them in your hands in a few hours. We can also cut and ship custom items for you on the same day. Please contact us on live chat or send an email with urgent in the subject line (to help you skip the queue). We can respond to your email as quickly as 15 minutes.

Shipping

Do you ship internationally?
Yes we ship worldwide (excluding North America). Please allow extra time for international deliveries. See our Shipping + Returns page for details.

How much is shipping?
You can find the shipping cost for each item on the product page.

What is your turn around time?
In stock items will ship the same day via Express post. Same day shipping is also available by request. Custom items are made to order and are shipped according to our production schedule. For wishing wells please allow 2-4 weeks for production and shipping.

 

Returns

Do you accept returns?
Yes we do. Please see our Shipping + Returns page for details. Please note: any custom orders are not eligible for returns.

 

Products

Wishing wells

Can I get my wishing well text in another colour?
Yes you can. Select "other colour" on the product page and we will follow up to find out what colour you'd like. You can see an example of just some of the colours we have available on our acrylic colour guide.

Why are the mirrored wishing wells 6mm thick (instead of 3mm like the other colours)?
When we construct your wishing well we use a mitre join which is much stronger than a standard butt join and provides a better finish. Mirrored acrylic is not able to be cut using the same method. Rather than create our mirrored wishing wells using an inferior construction technique, we create a black wishing well and then apply a layer of 3mm acrylic to all sides (excluding the base) so it ends up being 6mm thick in total. This makes your wishing well even sturdier.

Are your wishing wells made by you or imported?
We are so glad you asked! Your wishing well is not a cheap bulk made item that has been imported from overseas. It's made to order by us just for you, constructed completely from scratch.