Shipping + Returns

Shipping

Items in stock
Ship the same day via Express post. 

Custom or made to order items
Items that are customised or made to order (excluding wishing wells) are produced and shipped according to our production schedule. For wishing wells please allow 2-4 weeks for production and shipping.

Shipping within Australia
Every shipment that leaves our studio has a tracking number so it's location can be tracked at all times. Every package is sent via Aust Post Express Post, with the exclusion of large items which are sent via Fastway Couriers.

Australia Post Express Post promises guaranteed next day delivery to most areas. Please check here for shipping estimate to your location.

Fastway Couriers deliver items within 1-3 days depending on your location. For international shipments we use Australia Post Air Mail.

Shipping worldwide
We ship anywhere in the world via Australia Post Air Mail. The price will varies between approx $30-$90 depending on the size and weight of your shipment.

Within Australia

Item size
Your delivery option
Delivery timeframe once shipped
 Cost
Small
Australia Post Express Post
Next business day (if within Express Post network)
$9.95
Medium
Australia Post Express Post
Next business day (if within Express Post network)
$19.95
Large
Fastway Courier 
1-5 days depending on your location
$30.00

International

Item size
Your delivery option
Delivery timeframe once shipped
 Cost
Small
Medium
Australia Post Standard
6+ business days
$25.00
$45.00

Small
Medium
Australia Post International Express
2-4 business days
$45.00
$85.00
Large Fastway International Courier
1-2 business days
Please email us for a price based on item size and your location

 

 

Return Policy

Standard items
Are covered by our 7 day returns policy. If for some reason you are not happy with your item, you can return your unopened undamaged package to us for a full refund less postage.

If you are not sure what colour you would like to pick, or are worried you may not like the colour you are welcome to order a material sample prior to purchase.

Custom items
We have a strict no return policy for any custom items including but not limited to wishing wells, signage, customised cake toppers, custom menus, custom table signshowever not limiting the rights and obligations under Australian Consumer Laws.

We will not accept the return of items which are deemed to be ‘’change of mind’’.


Everything that leaves our studio is quality checked and throughly packaged so it arrives to you safe and sound. In the unlikely event your item arrives damaged, please refrain from using the product. Please take images of the unopened product and contact us within 24 hours of receiving it.

 

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