Shipping + Returns

Shipping

Shipping time
In stock items will ship the same day via Express post. Custom and out of stock items that are made to order (excluding wishing wells) are shipped according to our production schedule. For wishing wells please allow 2-4 weeks for production and shipping.

About
For standard items within Australia we ship using Australia Post Express Post which includes tracking and guaranteed next day delivery within metro areas. For large or heavy items within Australia we use Fastway Couriers who deliver items within 1-3 days depending on your location. For international shipments we use Australia Post Air Mail.

Within Australia:
Standard items: $15 Express post flat rate
Large items: $30 Courier delivery

Order as many standard items as you like for one flat shipping price of $15

International:
Small and standard items: $30 
Large items: $60-$90

 

Return Policy

Standard items
Are covered by our 7 day returns policy. If for some reason you are not happy with your item, you can return your unopened undamaged package to us for a full refund less postage.

If you are not sure what colour you would like to pick, or are worried you may not like the colour you are welcome to order a material sample prior to purchase.

Custom items
As custom items are made to order in a style you have requested, they are not eligible for refunds.

 

 

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